Privacy Policy
At PT Tandem Technologies, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Quick Navigation
1. Information We Collect
Understanding what data we collect and why
1.1 Personal Information You Provide
When you interact with our services, we may collect the following information:
- Contact Information: Name, email address, phone number, company name, and job title
- Business Information: Industry sector, company size, manufacturing needs, and inquiry details
- Account Information: Username, password (encrypted), and account preferences if you create an account
- Communication Records: Messages, inquiries, and support requests you send to us
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent, navigation paths, and interaction with content
- Location Data: General geographic location based on IP address
2. How We Use Your Information
The purposes for which we process your data
We use the collected information for the following purposes:
Service Delivery & Support
To respond to inquiries, provide product information, deliver requested services, and offer technical support for our industrial automation solutions.
Communication
To send you updates about products, services, events, and relevant industry information that may interest you (you can opt-out anytime).
Business Operations
To process orders, manage accounts, handle billing, and fulfill contractual obligations.
Website Improvement
To analyze usage patterns, improve website functionality, enhance user experience, and develop new features.
Legal Compliance
To comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and property.
3. Information Sharing and Disclosure
When and how we may share your information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., hosting providers, email services, analytics tools)
- Business Partners: With Contec Japan and other strategic partners when necessary to provide you with products or services
- Legal Requirements: When required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity
- With Your Consent: When you explicitly authorize us to share your information for specific purposes
4. Data Security
How we protect your information
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission and secure storage of sensitive information
Access Control
Restricted access to personal data on a need-to-know basis with authentication protocols
Regular Audits
Periodic security assessments and vulnerability testing to identify and address risks
Employee Training
Staff training on data protection best practices and confidentiality obligations
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
Control over your personal information
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal obligations)
Opt-Out
Unsubscribe from marketing communications at any time
Data Portability
Request a copy of your data in a structured, machine-readable format
Object to Processing
Object to certain types of data processing, including direct marketing
To exercise your rights, please contact us at info@tandem-technologies.com. We will respond to your request within 30 days.
7. Data Retention
How long we keep your information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- As long as you maintain an active account with us
- As required to provide you with services or support
- As needed to comply with legal, regulatory, tax, or accounting requirements
- As necessary to resolve disputes or enforce our agreements
After the retention period expires, we will securely delete or anonymize your personal information.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Indonesia, including Japan (for Contec partnership purposes). We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.
By using our services, you consent to the transfer of your information to these countries.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending you an email notification (if you have provided your email address)
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
Questions about this privacy policy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Blok L1A, Kelapa Gading Square.
Jln. Raya Boulevard Barat, Kelapa Gading,
Jakarta 14240, Indonesia.
Your Privacy Matters to Us
We are committed to transparency and protecting your personal information. If you have any questions, we're here to help.